2025

Designing a Faster Path to Answers:
Improving Internal Tool Usability for Agents

Designing a Faster Path to Answers:
Improving Internal Tool Usability for Agents

Service Design, UX Design, Prototyping, Journey Mapping

2022

More Than a Banner:

Leveraging a simple UI element into a Self-Service Solution

User Console: Improving Subscription Transparency, Speeding up Resolution

Product Design, UX Design

2022

Fragmented to Frictionless: How real-time data can streamline hotel bookings for EV owners

Product Design, Prototyping, User Interviews

2025

Corporate Governance Dashboard:
Assessing compliance metrics across entities

Product Design

NDA

2023

Support That Sells:
Generating revenue from help requests and boosting CSAT scores by 22%

Service Design, UX Design, Prototyping, Journey Mapping

2022

KB Article Redesign



KB Article Redesign

Article Redesign - Improving the experience across 500+ KB articles

Service Design, UX Design, Prototyping, Journey Mapping

2022

Achieving WCAG 2.0 AA Compliance

Accessibility, ADA, UX Design

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